Help Centre

Choose the property, dates and Guest count. Review the listing, house rules, price and cancellation terms. Pay through checkout, then watch for payment verification and the Host decision.

A booking request needs the Host’s decision before it is confirmed. The Host checks whether they can welcome you for the requested stay. Follow the deadline and status in your booking.

Famlo verifies your payment, then sends the paid request for your Host’s decision. A browser success screen is not payment verification or booking confirmation. Your stay becomes confirmed when the Host accepts and Famlo records it.

A refund moves from eligible to initiated, processing and refunded. Eligible does not mean sent. Provider and bank times vary; check the estimate and status for your transaction. Failed or manual-review refunds need support.

Check your booking status before paying again. Send support your booking and payment reference so the provider records can be checked. A debit or browser return alone does not confirm the stay.

Open your booking, review its cancellation terms and use the available cancellation action. Check the amount and recorded outcome. If you cannot cancel there, contact support with your booking reference.

The request expires if the Host does not accept within its response deadline. Your stay is not confirmed. A verified paid amount becomes refund eligible and still needs to go through refund processing.

Use your account settings for available profile and notification options. Keep your phone and email current. Never share sign-in OTPs. Contact support if you cannot access your account.

After your stay is confirmed, check your booking details and available Host contact or messaging options for arrival arrangements. If you cannot check in, contact support with the booking reference.

Use the available Host contact or messaging channel for property questions. Report unresolved stay issues to Famlo. For immediate danger, contact local emergency services first.

Describe your own experience honestly and respectfully. Keep personal contact information out of public reviews and do not accept rewards to change your rating.