CLARITY & TRUST
Everything you need to know about staying, hosting and using Famlo.
Get practical answers for your booking, stay or Host dashboard.
Your account, privacy and place in our community.
The terms for using Famlo and requesting a homestay.
Updated 4 September 2026View policyWhat we collect, why we use it and how to raise a privacy request.
Updated 4 September 2026View policyRespectful stays, honest reviews and a clear way to report concerns.
Updated 4 September 2026View policyClear rules from your first request to your final invoice.
Understand cancellation outcomes and follow the progress of your refund.
Updated 4 September 2026View policyHow Guest payments, Famlo fees and Host payouts are recorded.
Updated 4 September 2026View policyThe invoice issuer and GST treatment used by Famlo’s implemented model.
Updated 4 September 2026View policyThe standards and responsibilities behind a welcoming stay.
Your responsibilities when listing, hosting and receiving payouts on Famlo.
Updated 4 September 2026View policyHow Guest payments, Famlo fees and Host payouts are recorded.
Updated 4 September 2026View policyThe invoice issuer and GST treatment used by Famlo’s implemented model.
Updated 4 September 2026View policyYour choices, your information and a way to be heard.
How to request account deletion and how Famlo handles retained records.
Updated 4 September 2026View policyHow cookies and browser storage support your Famlo session.
Updated 4 September 2026View policyA formal channel for complaints that need investigation or escalation.
Updated 4 September 2026View policyFind the right support for your question.
Updated 4 September 2026Get in touch