1. Accommodation invoice
For some Hosts who are not liable to register for GST for the accommodation supply, Famlo may be responsible for accommodation GST as the electronic-commerce operator under Section 9(5), where applicable. In that model, Famlo issues the applicable accommodation GST invoice to the Guest using the tax treatment supported by its current registration and the place of supply.
For GST-registered or otherwise liable Hosts under forward charge, the Host may be the legal issuer of the accommodation invoice to the Guest and is responsible for that invoice and its tax obligations. The verified Host tax status, property and supply determine which model applies; not every Host has identical GST treatment.
Nothing on this page states that Famlo is registered in every State or that nationwide Section 52/TCS operations are complete. A case requiring a registration or workflow not currently supported may remain under review rather than using an incorrect invoice model.
2. Famlo platform service
Famlo provides a platform service to the Host and issues a separate Famlo platform-service invoice where applicable. The implemented commission is 16% inclusive of applicable GST. The GST component is included within the commission; it is not an additional 18% commission charge.
Accommodation and platform-service invoices are distinct. Review the issuer, recipient, taxable amount and GST breakdown on each document.
3. Booking records and Host information
The pricing and invoice records use the booking’s recorded room-night values, supported discounts and tax classification. Hosts must supply accurate PAN, GST and property information and report changes through the supported verification process. Incomplete or unresolved tax classification can require review.
A Booking Receipt records the booking and payment and is not automatically a tax invoice. An accommodation GST invoice is provided where applicable by the responsible issuer. A Host Statement explains the Host entitlement, commission and adjustments. A Famlo platform-fee invoice records Famlo’s service to the Host where applicable. A Credit Note records an applicable adjustment to an invoice.
Payment receipts, Host Statements and payout records do not replace a required tax invoice. Use the available booking and finance document actions, or contact support if a document is unavailable or appears incorrect.
4. Refunds and credit notes
A credit note follows the original invoice issuer. Famlo issues credit notes for Famlo-issued invoices, including applicable platform-service adjustments. The Host is responsible for credit notes against Host-issued accommodation invoices.
Coupon, retained-value and GST adjustments follow the recorded cancellation and invoice model. A refund and its tax-document adjustment are separate steps; availability depends on the recorded outcome. This page describes Famlo’s implemented model and does not determine a Host’s wider tax position.