1. Grievance Officer
FAMLO TRAVELTECH PRIVATE LIMITED. Grievance Officer: Aryan Krishan. Email: aryan@famlo.in. Principal and legal address: 938P, Housing Board Colony, Sector 1-4, Hisar, Haryana 125001.
2. What to include
Choose Booking, Host/listing, Payment/refund, Payout, Privacy, Safety, Content/IP or Other. Include your name and reply contact, relevant booking/property/payment reference, a clear account of the issue and the outcome you seek. Include prior support references if escalating an existing issue.
A signed-in user can submit the form below directly to Famlo’s canonical grievance system and receives a grievance reference and status. An optional booking reference is checked against the submitting account. If you are not signed in, the form prepares an email to the verified grievance address; send that draft from your email application to submit it. Do not include OTPs, bank passwords or unnecessary sensitive documents.
3. How a complaint progresses
Submit → acknowledgement → investigation → resolution/escalation. Submission provides the issue and evidence. Acknowledgement confirms receipt. Investigation reviews the records and may request further information. Resolution explains the outcome or further escalation steps.
Famlo will acknowledge a consumer grievance within 48 hours of receipt and redress it within one month. Investigation may require additional information, but Famlo does not replace this commitment with a shorter guaranteed resolution time. If you have not received a response, follow up through the same channel with the original grievance reference. You may pursue applicable external remedies; this process does not remove your legal rights.
4. Urgent safety and everyday support
For immediate danger, contact local emergency services first. Famlo is not an emergency service. Use the Emergency & Safety surface or Report a safety issue for the canonical safety flow. Ordinary how-to and account queries can use the Help Centre or Chat with Famlo; this route is for formal complaints.