1. Who this policy covers
This policy describes personal information handled by Famlo Traveltech Private Limited when Guests, Hosts and visitors use Famlo. The information depends on the features you use. It includes information you submit, activity needed to operate the service and records returned by our service providers.
2. Accounts and profiles
We handle account identifiers, name, email address, phone number, sign-in and OTP verification records, profile information and optional profile photographs. We use these to identify your account, authenticate access, maintain your profile and send service updates.
3. Host verification and financial details
Host onboarding and property management can involve identity/KYC documents, PAN, GST registration and tax declarations, property ownership or authority documents, property addresses, photographs and other submitted listing documents. We use these to review eligibility, operate listings and support tax and compliance records.
Bank account, beneficiary, payout verification and payout change records are used to set up and manage Host payouts. Access to these records is limited through the platform’s account, role and resource authorisation controls. Do not include bank passwords, card security codes or OTPs in support messages.
4. Bookings, payments and communications
We handle booking dates, selected property and rooms, Guest details, prices, discounts, taxes, invoices, cancellation records, reviews, support tickets and messages. Support conversations can include text, images, voice notes and the booking or safety context you choose to share. We use these records to manage booking requests, Host decisions, stays, support, safety review and transaction history.
Cashfree payment and payout integrations return order, payment, refund, beneficiary and transfer references and statuses. Famlo stores transaction amounts, references and reconciliation records needed to verify payment and manage refunds and payouts. Full card credentials and bank sign-in credentials are not fields in Famlo’s booking records.
Email, WhatsApp and OTP services process contact information and message content needed for verification and service notifications. Where a notification or consent preference is available, we record that choice. Transactional messages may still be needed to operate your account or booking.
5. Location and technical records
Property locations support listing discovery and check-in. When you choose nearby discovery, your browser may request permission to use your location. You can deny or revoke that permission in browser settings. Location shared in a message or support request is handled as part of that communication.
Profile photographs, Host and property media, and Guest story media are handled when you upload, publish or manage those features. Published profile, listing, review or story content may be visible to other users or visitors as indicated by the feature. Private support attachments are kept within the authorised support flow rather than published as profile or story content.
We handle technical and security information such as request metadata, IP information where logged, timestamps, authentication events, errors, payment webhook/reconciliation events and administrative audit records. Browser storage also supports sign-in, recent views, saved preferences and temporary application state.
7. Retention, storage and protection
Account, booking, verification, financial and support records are retained as needed for operating the service, resolving disputes and meeting applicable recordkeeping obligations. An account deletion request may not remove records that must be retained for these purposes.
Data locations depend on the services used and their configuration. We do not promise that all information stays in India. Famlo uses access controls, authenticated requests and verification checks in its implementation; no online service can promise complete security.
8. Your choices and privacy requests
You can edit available profile fields, manage browser permissions and use available notification controls. To request access, correction, deletion, withdrawal of consent or another applicable privacy right, contact the Grievance Officer through Grievance Redressal and select Privacy. We may need to verify that the request concerns your information.
Withdrawing information or permissions necessary for a feature may prevent that feature from working. Adults making bookings should share only the information needed for accompanying Guests, including children, and have authority to provide it.
9. Questions and updates
For everyday support, use Contact Famlo. For a formal privacy complaint, contact Aryan Krishan at aryan@famlo.in through the grievance route. This policy’s effective date, update date and version identify the current published text.