Request deletion
In the Famlo Guest App, open Profile, Legal & Privacy, Account & Data, then Request deletion. If you cannot access the app, use famlo.in/account-deletion or email support@famlo.in from the address linked to your account. Do not send a password, OTP or payment credential.
Famlo records the request and may verify that it concerns your account. A request is reviewed by authorised operations staff; it is not an instant deletion. You can ask support about its progress.
What happens to your data
Eligible account profile data, optional avatar, Saved Homes and notification device tokens are removed or de-identified when the request is fulfilled. Content and communications are reviewed for deletion or de-identification according to their safety and recordkeeping context.
Booking, tax invoice, payment, refund, dispute, fraud-prevention, security and audit records may need to be retained for legal obligations, accounting, reconciliation or protection of users and the service. Access to retained records is restricted, and unnecessary personal identifiers are removed where possible without compromising a required record.
After the review and applicable actions are complete, Famlo confirms the outcome and explains any categories retained and why. The Privacy Policy describes the broader handling of personal information.